{"id":5824,"date":"2019-09-12T11:14:42","date_gmt":"2019-09-12T08:14:42","guid":{"rendered":"https:\/\/2019.thessaloniki.wordcamp.org\/?post_type=wcb_session&#038;p=5824"},"modified":"2019-09-23T23:05:20","modified_gmt":"2019-09-23T20:05:20","slug":"tools-to-skyrocket-your-customer-support-in-5-simple-steps","status":"publish","type":"wcb_session","link":"https:\/\/thessaloniki.wordcamp.org\/2019\/session\/tools-to-skyrocket-your-customer-support-in-5-simple-steps\/","title":{"rendered":"Tools to skyrocket your customer support in 5 simple steps"},"content":{"rendered":"\n<p>\u038c\u03bb\u03bf\u03b9 \u03bc\u03b1\u03c2 \u03ba\u03ac\u03c0\u03bf\u03b9\u03b1 \u03c3\u03c4\u03b9\u03b3\u03bc\u03ae \u03ad\u03c7\u03bf\u03c5\u03bc\u03b5 \u03b2\u03c1\u03b5\u03b8\u03b5\u03af \u03b1\u03bd\u03c4\u03b9\u03bc\u03ad\u03c4\u03c9\u03c0\u03bf\u03b9 \u03bc\u03b5 \u03c4\u03bf \u03c7\u03ac\u03bf\u03c2 \u03c0\u03bf\u03c5 \u03ad\u03c7\u03b5\u03b9 \u03b4\u03b7\u03bc\u03b9\u03bf\u03c5\u03c1\u03b3\u03b7\u03b8\u03b5\u03af \u03b1\u03c0\u03cc \u03c4\u03b1 \u03c3\u03c5\u03c3\u03c3\u03c9\u03c1\u03b5\u03c5\u03bc\u03ad\u03bd\u03b1 \u03bc\u03b7\u03bd\u03cd\u03bc\u03b1\u03c4\u03b1 \u03c7\u03c1\u03b7\u03c3\u03c4\u03ce\u03bd \u03bc\u03b1\u03c2. \u039a\u03b1\u03b9 \u03b5\u03c0\u03b9\u03c0\u03bb\u03ad\u03bf\u03bd \u03c4\u03b1 \u03ba\u03b1\u03bd\u03ac\u03bb\u03b9\u03b1 \u03b1\u03c0\u03cc \u03c4\u03b1 \u03bf\u03c0\u03bf\u03af\u03b1 \u03ad\u03c1\u03c7\u03bf\u03bd\u03c4\u03b1\u03b9 \u03b5\u03af\u03bd\u03b1\u03b9 \u03c0\u03bf\u03bb\u03bb\u03ac: \u03b4\u03b9\u03b1\u03c6\u03bf\u03c1\u03b5\u03c4\u03b9\u03ba\u03ad\u03c2 \u03b4\u03b9\u03b5\u03c5\u03b8\u03cd\u03bd\u03c3\u03b5\u03b9\u03c2 email, Facebook, Instagram, Twitter, forums, \u03ba.\u03b1.<\/p>\n\n\n\n<p>\u03a3\u03b5 \u03b1\u03c5\u03c4\u03ae \u03c4\u03b7\u03bd \u03bf\u03bc\u03b9\u03bb\u03af\u03b1 \u03b8\u03b1 \u03b4\u03bf\u03cd\u03bc\u03b5 5 \u03b5\u03cd\u03ba\u03bf\u03bb\u03b1 \u03b2\u03ae\u03bc\u03b1\u03c4\u03b1, \u03c0\u03bf\u03c5 \u03b8\u03b1 \u03c3\u03b1\u03c2 \u03b2\u03bf\u03b7\u03b8\u03ae\u03c3\u03bf\u03c5\u03bd \u03bd\u03b1 \u03b2\u03b5\u03bb\u03c4\u03b9\u03ce\u03c3\u03b5\u03c4\u03b5 \u03c4\u03b7\u03bd \u03c0\u03bf\u03b9\u03cc\u03c4\u03b7\u03c4\u03b1 \u03c4\u03c9\u03bd \u03c0\u03b1\u03c1\u03b5\u03c7\u03cc\u03bc\u03b5\u03bd\u03c9\u03bd \u03c5\u03c0\u03b7\u03c1\u03b5\u03c3\u03b9\u03ce\u03bd \u03c3\u03b1\u03c2 \u03ba\u03b1\u03b9 \u03bd\u03b1 \u03bc\u03b5\u03b9\u03ce\u03c3\u03b5\u03c4\u03b5 \u03c4\u03bf\u03bd \u03c7\u03c1\u03cc\u03bd\u03bf \u03b5\u03be\u03c5\u03c0\u03b7\u03c1\u03ad\u03c4\u03b7\u03c3\u03b7\u03c2 \u03ba\u03b1\u03c4\u03b1\u03ba\u03cc\u03c1\u03c5\u03c6\u03b1. \u03a3\u03c5\u03b3\u03ba\u03b5\u03ba\u03c1\u03b9\u03bc\u03ad\u03bd\u03b1 \u03b8\u03b1 \u03bc\u03b9\u03bb\u03ae\u03c3\u03bf\u03c5\u03bc\u03b5 \u03b3\u03b9\u03b1 ticketing systems \u03c0\u03bf\u03c5 \u03b4\u03b9\u03b1\u03b8\u03ad\u03c4\u03bf\u03c5\u03bd integrations \u03bc\u03b5 \u03c4\u03bf WordPress \u03ba\u03b1\u03b9 \u03b8\u03b1 \u03b1\u03bd\u03b1\u03bb\u03cd\u03c3\u03bf\u03c5\u03bc\u03b5 \u03b2\u03ad\u03bb\u03c4\u03b9\u03c3\u03c4\u03b5\u03c2 \u03c0\u03c1\u03b1\u03ba\u03c4\u03b9\u03ba\u03ad\u03c2 \u03c0\u03bf\u03c5 \u03bc\u03c0\u03bf\u03c1\u03b5\u03af\u03c4\u03b5 \u03bd\u03b1 \u03b1\u03be\u03b9\u03bf\u03c0\u03bf\u03b9\u03ae\u03c3\u03b5\u03c4\u03b5.\u0395\u03be\u03ac\u03bb\u03bb\u03bf\u03c5 \u03b7 \u03ac\u03c8\u03bf\u03b3\u03b7 \u03b5\u03be\u03c5\u03c0\u03b7\u03c1\u03ad\u03c4\u03b7\u03c3\u03b7 \u03c4\u03c9\u03bd \u03c0\u03b5\u03bb\u03b1\u03c4\u03ce\u03bd \u03c3\u03b1\u03c2, \u03b5\u03af\u03bd\u03b1\u03b9 \u03ba\u03ac\u03c4\u03b9 \u03c0\u03bf\u03c5 \u03c3\u03b1\u03c2 \u03ba\u03ac\u03bd\u03b5\u03b9 \u03bd\u03b1 \u03be\u03b5\u03c7\u03c9\u03c1\u03af\u03b6\u03b5\u03c4\u03b5 \u03b1\u03c0\u03cc \u03c4\u03bf\u03bd \u03b1\u03bd\u03c4\u03b1\u03b3\u03c9\u03bd\u03b9\u03c3\u03bc\u03cc.<\/p>\n\n\n\n<hr class=\"wp-block-separator\" \/>\n\n\n\n<p>All of us have at some point been confronted with the chaos created by our stacked user messages. And in addition the channels they come from are many: different email addresses, Facebook, Instagram, Twitter, forums, etc.<\/p>\n\n\n\n<p>In this talk we will take a look at 5 easy steps to help you improve the quality of your services and reduce service time sharply. In particular, we will talk about ticketing systems that integrate with WordPress and analyze best practices that you can take advantage of. Excellent customer service is what sets you apart from the competition. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u038c\u03bb\u03bf\u03b9 \u03bc\u03b1\u03c2 \u03ba\u03ac\u03c0\u03bf\u03b9\u03b1 \u03c3\u03c4\u03b9\u03b3\u03bc\u03ae \u03ad\u03c7\u03bf\u03c5\u03bc\u03b5 \u03b2\u03c1\u03b5\u03b8\u03b5\u03af \u03b1\u03bd\u03c4\u03b9\u03bc\u03ad\u03c4\u03c9\u03c0\u03bf\u03b9 \u03bc\u03b5 \u03c4\u03bf \u03c7\u03ac\u03bf\u03c2 \u03c0\u03bf\u03c5 \u03ad\u03c7\u03b5\u03b9 \u03b4\u03b7\u03bc\u03b9\u03bf\u03c5\u03c1\u03b3\u03b7\u03b8\u03b5\u03af \u03b1\u03c0\u03cc \u03c4\u03b1 \u03c3\u03c5\u03c3\u03c3\u03c9\u03c1\u03b5\u03c5\u03bc\u03ad\u03bd\u03b1 \u03bc\u03b7\u03bd\u03cd\u03bc\u03b1\u03c4\u03b1 \u03c7\u03c1\u03b7\u03c3\u03c4\u03ce\u03bd \u03bc\u03b1\u03c2. \u039a\u03b1\u03b9 \u03b5\u03c0\u03b9\u03c0\u03bb\u03ad\u03bf\u03bd \u03c4\u03b1 \u03ba\u03b1\u03bd\u03ac\u03bb\u03b9\u03b1 \u03b1\u03c0\u03cc \u03c4\u03b1 \u03bf\u03c0\u03bf\u03af\u03b1 \u03ad\u03c1\u03c7\u03bf\u03bd\u03c4\u03b1\u03b9 \u03b5\u03af\u03bd\u03b1\u03b9 \u03c0\u03bf\u03bb\u03bb\u03ac: \u03b4\u03b9\u03b1\u03c6\u03bf\u03c1\u03b5\u03c4\u03b9\u03ba\u03ad\u03c2 \u03b4\u03b9\u03b5\u03c5\u03b8\u03cd\u03bd\u03c3\u03b5\u03b9\u03c2 email, Facebook, Instagram, Twitter, forums, \u03ba.\u03b1. \u03a3\u03b5 \u03b1\u03c5\u03c4\u03ae \u03c4\u03b7\u03bd \u03bf\u03bc\u03b9\u03bb\u03af\u03b1 \u03b8\u03b1 \u03b4\u03bf\u03cd\u03bc\u03b5 5 \u03b5\u03cd\u03ba\u03bf\u03bb\u03b1 \u03b2\u03ae\u03bc\u03b1\u03c4\u03b1, \u03c0\u03bf\u03c5 \u03b8\u03b1 \u03c3\u03b1\u03c2 \u03b2\u03bf\u03b7\u03b8\u03ae\u03c3\u03bf\u03c5\u03bd \u03bd\u03b1 \u03b2\u03b5\u03bb\u03c4\u03b9\u03ce\u03c3\u03b5\u03c4\u03b5 \u03c4\u03b7\u03bd \u03c0\u03bf\u03b9\u03cc\u03c4\u03b7\u03c4\u03b1 \u03c4\u03c9\u03bd &hellip; <a href=\"https:\/\/thessaloniki.wordcamp.org\/2019\/session\/tools-to-skyrocket-your-customer-support-in-5-simple-steps\/\" class=\"more-link\">\u03a3\u03c5\u03bd\u03b5\u03c7\u03af\u03c3\u03c4\u03b5 \u03c4\u03b7\u03bd \u03b1\u03bd\u03ac\u03b3\u03bd\u03c9\u03c3\u03b7 \u03c4\u03bf\u03c5<span class=\"screen-reader-text\"> &#8220;Tools to skyrocket your customer support in 5 simple steps&#8221;<\/span><\/a><\/p>\n","protected":false},"author":14980497,"featured_media":0,"template":"","meta":{"jetpack_post_was_ever_published":false,"_wcpt_session_time":1570869000,"_wcpt_session_duration":3000,"_wcpt_session_type":"session","_wcpt_session_slides":"","_wcpt_session_video":"","_wcpt_speaker_id":[5741],"footnotes":""},"session_track":[446812],"session_category":[],"class_list":["post-5824","wcb_session","type-wcb_session","status-publish","hentry","wcb_track-track-b"],"jetpack_sharing_enabled":true,"session_date_time":{"date":"12 \u039f\u03ba\u03c4\u03c9\u03b2\u03c1\u03af\u03bf\u03c5 2019","time":"11:30 \u03c0\u03bc"},"session_speakers":[{"id":"5741","slug":"%ce%b3%ce%b5%cf%89%cf%81%ce%b3%ce%af%ce%b1-%cf%84%cf%83%ce%b9%ce%b1%ce%bc%ce%b1%ce%bd%cf%84%ce%ac","name":"\u0393\u03b5\u03c9\u03c1\u03b3\u03af\u03b1 \u03a4\u03c3\u03b9\u03b1\u03bc\u03b1\u03bd\u03c4\u03ac","link":"https:\/\/thessaloniki.wordcamp.org\/2019\/speaker\/%ce%b3%ce%b5%cf%89%cf%81%ce%b3%ce%af%ce%b1-%cf%84%cf%83%ce%b9%ce%b1%ce%bc%ce%b1%ce%bd%cf%84%ce%ac\/"}],"session_cats_rendered":null,"_links":{"self":[{"href":"https:\/\/thessaloniki.wordcamp.org\/2019\/wp-json\/wp\/v2\/sessions\/5824","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/thessaloniki.wordcamp.org\/2019\/wp-json\/wp\/v2\/sessions"}],"about":[{"href":"https:\/\/thessaloniki.wordcamp.org\/2019\/wp-json\/wp\/v2\/types\/wcb_session"}],"author":[{"embeddable":true,"href":"https:\/\/thessaloniki.wordcamp.org\/2019\/wp-json\/wp\/v2\/users\/14980497"}],"version-history":[{"count":1,"href":"https:\/\/thessaloniki.wordcamp.org\/2019\/wp-json\/wp\/v2\/sessions\/5824\/revisions"}],"predecessor-version":[{"id":5828,"href":"https:\/\/thessaloniki.wordcamp.org\/2019\/wp-json\/wp\/v2\/sessions\/5824\/revisions\/5828"}],"speakers":[{"embeddable":true,"href":"https:\/\/thessaloniki.wordcamp.org\/2019\/wp-json\/wp\/v2\/speakers\/5741"}],"wp:attachment":[{"href":"https:\/\/thessaloniki.wordcamp.org\/2019\/wp-json\/wp\/v2\/media?parent=5824"}],"wp:term":[{"taxonomy":"wcb_track","embeddable":true,"href":"https:\/\/thessaloniki.wordcamp.org\/2019\/wp-json\/wp\/v2\/session_track?post=5824"},{"taxonomy":"wcb_session_category","embeddable":true,"href":"https:\/\/thessaloniki.wordcamp.org\/2019\/wp-json\/wp\/v2\/session_category?post=5824"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}